NEM Customer Switching Consultation
In this section
In this section
- Five-Minute Settlement – Metering Procedure Changes (Package 2)
- Interim reliability forecast guidelines consultation
- Dispatch – Miscellaneous procedures (non-rules consultation)
- Declared NEM Project – 5MS Program
- Enhancements to RERT rule change - Update to Procedures
- NEM Customer Switching Consultation
- Procedures For Directions And Instructions Consultation
- Spot Market Operations Timetable
- Dispatch Procedures (Spot Market, Non-Rules Consultation Package)
- Metering ICF Package Consultation
- Five-Minute Settlement – Metering Procedure Changes (Package 3)
- Settlements Guide to Ancillary Services Payment and Recovery Consultation
- Reliability Forecasting Methodology Consultation
- Manual Load Shedding Standard
- Five Minute Settlement - Procedure for the Dispatch and Activation of Reserve Contracts
- 2019 Planning and Forecasting Consultation
- Five Minute Settlement - Credit Limit Procedures
- Consultation On Proposed Amendments To The Guidelines For Preparing Local Black System Procedures (LBSP)
- Q3 2019 B2B Procedures consultation
- Five Minute Settlement - Auction Participation Agreement
Australian Energy Market Operator (AEMO) is conducting a consultation on the changes required to Market Settlement and Transfer Solutions (MSATS) procedures in response to the Australian Energy Market Commission’s (AEMC’s) draft determination for the Reducing Customer Switching rule change.
This consultation is being conducted in accordance with the Rules consultation requirements detailed in clause 8.9 of the National Electricity Rules (NER).
On 3rd December 2018, the AEMC in conjunction with AEMO provided joint advice (477 KB, pdf) to the COAG Energy Council Standing Committee of Officials regarding the implementation options for recommendations 8 and 9 of the Australian Competition and Consumer Commission’s (ACCC’s) Retail Electricity Pricing final report (9.21 MB, pdf).
The AEMC and AEMO advice proposed a number of actions to improve the existing customer transfer process. These proposed actions were broader than the recommendations proposed by the ACCC. The proposed actions included the provision by AEMO of a High-Level Design (HLD), and associated rule changes, for a customer transfer process that streamlines existing procedures and improves customer outcomes and competition in the National Electricity Market (NEM) retail market.
On 24 May 2019, the AEMO submitted a rule change request (1.1 MB, pdf) (including the proposed HLD) to the AEMC to amend the NER and the National Energy Retail Rules (NERR). The rule change and proposed HLD has been submitted to the AEMC to support the delivery of reducing customer transfer times, by making procedural changes to improve customer transfer processes.
On 4 July 2019, the AEMC commenced the Reducing Customer Switching consultation on AEMO’s rule change request.
Indicative* Consultation Timeline
Status Pre-Consultation Workshop
21 August 2019 Completed
Initial Draft Procedures, Issues Paper and Notice of Consultation
(indicative) October 2019
(indicative) November 2019
Draft Report and Notice of Consultation (indicative)
(indicative) January 2020
Final Report and Determination
* To be updated as part of publishing the Initial Draft Procedures, Issues Paper and Notice of Consultation.
** Submissions provided after the closing date will be considered on a case-by-case basis.
Please reach out to NEM.Retailprocedureconsultations@aemo.com.au if you have any questions.
- NEM Customer Switching pre-consultation workshop presentation (400 KB, pdf)
- NEM Customer Switching pre-consultation workshop and feedback notes (131 KB, pdf)